Privacy Policy
Review Date: 02/03/2026
VERSATILE COMMUNITY SOCIAL AND WELLBEING SERVICES CIC
VERSATILE COMMUNITY SOCIAL AND WELLBEING SERVICES CIC (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information when you use our website or engage with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller:
VERSATILE COMMUNITY SOCIAL AND WELLBEING SERVICES CIC
Office G22, Amber Court
William Armstrong Drive
Newcastle Business Park
Newcastle upon Tyne
England
NE4 7YA
Email: [Insert contact email]
Phone: [Insert phone number]
2. What Information We Collect
We may collect and process the following personal data:
Information you provide directly
Name
Email address
Phone number
Address
Information submitted through contact forms, referrals, or service registrations
Feedback or survey responses
Information collected automatically
IP address
Browser type and device information
Pages visited and website usage data
Cookies and similar technologies
Sensitive data (special category data)
Where relevant to delivering our community support services, we may process limited sensitive information (for example health or wellbeing information). We will only do this where lawful and necessary, and with appropriate safeguards.
3. How We Use Your Information
We use personal data to:
Respond to enquiries and referrals
Deliver our community and wellbeing services
Manage bookings and attendance
Communicate about our activities and opportunities
Monitor and evaluate our impact
Meet legal and regulatory obligations
Improve our website and services
We will only use your data where we have a lawful basis to do so.
4. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following:
Consent – where you have given clear permission
Contract – where processing is necessary to deliver a service
Legal obligation – where required by law
Legitimate interests – to operate and improve our services
Substantial public interest – where applicable for support services
5. How We Share Your Information
We do not sell your personal data.
We may share information with:
Trusted partner organisations delivering joint support
Funders or commissioners (usually anonymised unless required)
Professional advisers
IT and website providers
Legal or regulatory authorities where required
All third parties are required to respect the security of your data.
6. Data Security
We have appropriate technical and organisational measures in place to protect your personal data from:
Unauthorised access
Loss or misuse
Alteration or disclosure
Access to personal data is limited to staff and volunteers who need it for legitimate purposes.
7. How Long We Keep Your Data
We only keep personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements.
Retention periods vary depending on the type of data and service provided.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Restrict processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at: [Insert email]
You also have the right to complain to the Information Commissioner’s Office (ICO):
ICO website: https://www.ico.org.uk
Helpline: 0303 123 1113
9. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
You can control cookies through your browser settings. For more information, see our Cookie Policy [if applicable].
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.